Savage X Fenty

Elevating luxury intimate shopping

Elevating luxury intimate shopping

Role

Senior Product Designer

Project Type

E-commerce Website

Date

2023 / 2024

Contribution

Design System, UX/UI Audit, Feature design, Rebranding

Savage X Fenty (SXF) revolutionized the lingerie industry with their bold, inclusive designs and community-driven approach. Founded by global icon Rhianna in 2018, the company is part of the $800M+ TechStyle Fashion Group, an industry leader known for its celebrity partnerships and digital-first brands.

Savage X Fenty (SXF) revolutionized the lingerie industry with their bold, inclusive designs and community-driven approach. Founded by global icon Rhianna in 2018, the company is part of the $800M+ TechStyle Fashion Group, an industry leader known for its celebrity partnerships and digital-first brands.

Main Goal
With new acquisition strategies and a rebrand on the horizon, their goal was to empower their global marketing team with a new CMS and targeting capabilities, enabling them to experiment and expand. In parallel they wanted to test and improve their UX at key conversion points while unifying their visual design system.

Strategic UX Roadmap

We began our UI/UX work together with a thorough audit and competitive analysis, identifying and prioritizing the key improvement areas in the user journey. We identified the high-impact opportunities where streamlined experiences could drive significant conversion improvements, diving deep into the data and reviewing testing opportunities.

Strategic UX Roadmap

We began our UI/UX work together with a thorough audit and competitive analysis, identifying and prioritizing the key improvement areas in the user journey. We identified the high-impact opportunities where streamlined experiences could drive significant conversion improvements, diving deep into the data and reviewing testing opportunities.

Strategic UX Roadmap

We began our UI/UX work together with a thorough audit and competitive analysis, identifying and prioritizing the key improvement areas in the user journey. We identified the high-impact opportunities where streamlined experiences could drive significant conversion improvements, diving deep into the data and reviewing testing opportunities.

Main Goal
With new acquisition strategies and a rebrand on the horizon, their goal was to empower their global marketing team with a new CMS and targeting capabilities, enabling them to experiment and expand. In parallel they wanted to test and improve their UX at key conversion points while unifying their visual design system.

Main Goal
With new acquisition strategies and a rebrand on the horizon, their goal was to empower their global marketing team with a new CMS and targeting capabilities, enabling them to experiment and expand. In parallel they wanted to test and improve their UX at key conversion points while unifying their visual design system.

Strengthening Design & Design Ops

Prioritized UX/UI features Backlog

Design Audit: Identified low hanging fruit and key opportunities

Improved communication of features with stakeholders

Process: Introduced weekly check-ins with stakeholders on the discovery phase

Faster design to handover, Prepared for scalability

Design System: Quick and easy access to latest designs

Enhanced Checkout Experience

Redesigned the Review Order step, unified CTA styles, and optimized form layouts to improve clarity, functionality, and navigation while aligning with best UI practices.

Streamlined and Consistent Flow

Added progress indicators, refined titles, and ensured visual consistency to reduce friction and guide users smoothly through checkout.

Cohesive Visual Design

Refined headers, background colors, and styling to deliver a polished, engaging experience that boosts satisfaction and conversion rates.

Previous Checkout

Updated Checkout

Enhanced Filtering

Improved layout and UI for filtering and sorting options, including mobile-friendly updates like a new full-width drawer and repositioned filter pill, resulting in 7% steady higher feature engagement.

Enhanced Filtering

Improved layout and UI for filtering and sorting options, including mobile-friendly updates like a new full-width drawer and repositioned filter pill, resulting in 7% steady higher feature engagement.

Enhanced Filtering

Improved layout and UI for filtering and sorting options, including mobile-friendly updates like a new full-width drawer and repositioned filter pill, resulting in 7% steady higher feature engagement.

Effective Rebranding

Achieved a more impactful and cohesive brand identity, enhancing user overall perception of the brand. WS and SXF teams collaboratively completed a comprehensive site branding refresh in just 3 sprints, demonstrating teamwork efficiency and agility in execution.

Effective Rebranding

Achieved a more impactful and cohesive brand identity, enhancing user overall perception of the brand. WS and SXF teams collaboratively completed a comprehensive site branding refresh in just 3 sprints, demonstrating teamwork efficiency and agility in execution.

Effective Rebranding

Achieved a more impactful and cohesive brand identity, enhancing user overall perception of the brand. WS and SXF teams collaboratively completed a comprehensive site branding refresh in just 3 sprints, demonstrating teamwork efficiency and agility in execution.

Outcomes
Elevated the e-commerce platform through strategic UX/UI audit and enhancements, implemented a visual rebranding, and data-driven innovative feature development. These efforts resulted in significant improvements in features usage, conversion rates, customer satisfaction, and operational efficiency.

Outcomes
Elevated the e-commerce platform through strategic UX/UI audit and enhancements, implemented a visual rebranding, and data-driven innovative feature development. These efforts resulted in significant improvements in features usage, conversion rates, customer satisfaction, and operational efficiency.

Outcomes
Elevated the e-commerce platform through strategic UX/UI audit and enhancements, implemented a visual rebranding, and data-driven innovative feature development. These efforts resulted in significant improvements in features usage, conversion rates, customer satisfaction, and operational efficiency.

+12.8%

Increase in product
list views

+2.8%

New checkout overall conversion growth

10%

Reduced order completion time

+12.8%

+12.8%

Increase in product
list views

+2.8%

+2.8%

New checkout overall conversion growth

10%

10%

Reduced order completion time